Terms &
Conditions

Version 2026.2 · Effective October 2026 · England & Wales

1.Parties & Application

These Terms and Conditions of Service (“Terms”) constitute a legally binding contract between The Speech Coach Limited, a company registered in England and Wales (Company No. 11516901), whose registered office is at Second Floor, 34 Lime Street, London EC3M 7AT (“The Speech Coach”, “we”, “us”), and any individual or entity that engages, books, or pays for services provided by The Speech Coach (“Client”, “you”).

These Terms apply to all services whether delivered in person, by video, by telephone, or by any other means, and whether the Client is a Consumer, a Business Client, or a third party booking on behalf of a participant.

Business Clients and Consumers. Some of these Terms apply differently depending on whether you are a Business Client or a Consumer (see Clause 2). When you book, you confirm which you are. If you book for purposes relating to your trade, business, craft or profession, or if your fees are paid or reimbursed by an employer or other organisation, you are a Business Client. Where these Terms say that a provision applies only to Business Clients, or only to Consumers, it applies to that category alone.

By booking a session, confirming a programme, making a payment, or otherwise engaging The Speech Coach’s services, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety.

2.Definitions

3.Services

The Speech Coach provides professional speech coaching, public speaking coaching, voice coaching, executive communication coaching, and related services (“Services”). Services may be delivered online, in person, or via recorded content depending on the Programme booked.

Where clinical Speech and Language Therapy assessments or techniques are incorporated, the Coach is a professionally registered practitioner registered with the Health and Care Professions Council (HCPC). Unless explicitly agreed in writing, all Services are provided as speech and communication coaching, not as medical or therapeutic treatment.

Services for individuals under the age of 18 (“Junior Clients”) are subject to additional safeguarding provisions set out in Clause 18. The engaging party for Junior Clients must be a parent, legal guardian, or authorised corporate contact, who accepts these Terms on behalf of the participant.

4.Booking & Confirmation

All Sessions and Programmes must be booked in advance. A Booking is confirmed only upon receipt of full payment in cleared funds, or upon written confirmation by The Speech Coach where deferred payment terms have been expressly agreed.

Every Booking is confirmed in writing (by email or signed agreement). For Consumers, the confirmation includes the information about the right to cancel set out in Clause 9, together with a cancellation form.

The Speech Coach reserves the right to decline any Booking at its sole discretion without liability.

5.Fees, Payment & Administration

All fees are quoted and invoiced in GBP. Payment is required in full and in advance unless otherwise agreed in writing.

The Speech Coach accepts the following payment methods: bank transfer, Stripe (debit and credit cards), Revolut, Bitcoin, and USDC. An administration fee of 3% applies to all payments regardless of payment method. This fee is not a surcharge, applies to every payment, and is stated on every rate card, quotation and invoice.

The Client is responsible for all charges imposed by their own bank, card issuer, or payment provider. Such charges may not be deducted from the invoiced amount. All invoices are issued in GBP and must be settled in GBP. Any currency conversion costs are the Client’s responsibility.

Weekend Rate: Sessions requested outside standard business hours (Monday to Friday, 09:00 to 17:00 UK time) are subject to a premium rate of £500 per hour in addition to the applicable programme fee, unless otherwise agreed in writing.

Business Clients: Where a corporate entity engages Services on behalf of participants, the corporate entity is jointly and severally liable for all fees. Purchase orders or internal reference numbers do not modify these payment terms.

5.1 Paid Consultations

Not every Consultation is payable. Whether a Consultation carries the Consultation Fee is at the sole discretion of The Speech Coach Limited and is determined by the booking link through which the Consultation is booked. Where the booking link shows no fee, the Consultation is free of charge.

Where a Consultation is payable, the Consultation Fee of £150 is paid in full at the time of booking, and the Consultation is confirmed only once payment has been received.

The Consultation Fee is non-refundable, subject only to the statutory rights of Consumers set out in Clause 9.7.

The Consultation Fee is credited against the fees for the coaching portion of any Programme booked within six weeks of the date of the Consultation. It is not credited against the Initial Assessment or any assessment portion of a Programme, it is not credited against any Programme booked more than six weeks after the Consultation, and it has no cash value and cannot be transferred.

A Consultation that the Client does not attend is a No-Show under Clause 7 and the Consultation Fee is forfeited.

6.Cryptocurrency Payments

The Speech Coach accepts Bitcoin (BTC) and USD Coin (USDC) as payment methods. The following conditions apply:

• The GBP value of the invoice is fixed at the time of issue.
• The equivalent cryptocurrency amount is calculated at the prevailing exchange rate at the time of payment. Clients bear all exchange rate risk between the date of invoice and the date of payment.
• Payments must be made to the wallet address provided on the invoice. The Speech Coach accepts no liability for payments made to incorrect addresses.
• Confirmation of receipt is required before Services commence. Pending or unconfirmed transactions do not constitute payment.
• The Speech Coach reserves the right to withdraw cryptocurrency as a payment option at any time.

7.Session Cancellation, Lateness & No-Shows

Sessions begin and end at the scheduled time. Late arrival does not extend the session duration.

No-Show Policy: Failure to attend within 10 minutes of the scheduled start time without prior notice constitutes a No-Show. The Session will be forfeited and no refund or credit will be provided.

Rescheduling by the Client: Clients who give notice before the 10-minute threshold may reschedule the Session. The Speech Coach will offer a replacement Session within a reasonable period, normally within 30 days, and in any event within the Programme validity period in Clause 8.

Illness: Non-attendance due to genuine illness is understood. Clients should notify The Speech Coach as soon as reasonably practicable, and the Session will be rescheduled under this Clause. Repeated illness-related absences that make the Programme impossible to deliver may result in termination of the Programme without refund.

Coach Cancellation: If the Coach is unable to attend, the Session will be rescheduled or credited at no cost to the Client.

Technical difficulties: Where an online Session is significantly disrupted by a technical failure attributable to The Speech Coach or its chosen platform, or by a platform outage outside either party’s control, a replacement Session will be offered. Where the difficulty is attributable to the Client’s own equipment, software or connection, the Session is treated as delivered.

The Speech Coach has no obligation to remind Clients of upcoming Sessions or Programme expiry dates.

8.Programme Validity & Session Expiry

All Programmes must be used within 12 months of the date of purchase. Unused Sessions expire at the end of this period and are non-refundable. The Speech Coach will not issue reminders regarding Programme expiry.

The 12-month validity period is not extended by illness, absence, scheduling difficulties, or any other circumstance, save where The Speech Coach has been unable to offer a replacement Session under Clause 7.

9.Cancellation Rights & Refunds

9.1 Business Clients

Statutory cancellation (“cooling-off”) rights do not apply to Business Clients. All fees paid by or on behalf of a Business Client are non-refundable, in whole or in part, including where the Business Client or a participant cancels, fails to attend, or does not use Sessions within the validity period in Clause 8.

9.2 Consumers: your right to cancel

If you are a Consumer and your Booking was made at a distance (online, by email or by telephone) or away from our premises, you have the right to cancel within the Cancellation Period of 14 days, beginning on the day after your Booking is confirmed, without giving any reason.

To cancel, tell us clearly before the Cancellation Period ends, by email to info@thespeech.coach or in writing to our registered office. You may use the cancellation form provided with your Booking confirmation, but you do not have to.

9.3 Consumers: starting within the 14 days

We will not begin the Services within the Cancellation Period unless you expressly ask us to. If you would like to start sooner, we will ask you to confirm that request in writing when you book, using these words or words to the same effect:

If you make that request and then cancel within the Cancellation Period, you must pay for the Services provided up to the time you told us you were cancelling, calculated in proportion to the total price of your Booking. Services provided include any Session delivered and, where your Booking includes it, the Initial Assessment and the design of your programme. We will refund any balance within 14 days of your cancellation, using the method you used to pay.

9.4 Consumers: when the right to cancel ends

Where you have made the request in Clause 9.3, you lose the right to cancel once the Services have been fully performed.

9.5 Consumers: after the Cancellation Period

Once the Cancellation Period has ended, fees paid are non-refundable, including where you cancel, fail to attend, or do not use Sessions within the validity period in Clause 8. Because Sessions are reserved exclusively for you, you may instead reschedule them under Clause 7 or, with our agreement, transfer unused Sessions to another person you nominate.

9.6 Your statutory rights

Nothing in these Terms affects your statutory rights as a Consumer, including your rights under the Consumer Rights Act 2015 where Services are not performed with reasonable care and skill. Where that applies, we will first offer to perform the Services again and, if that is not possible within a reasonable time, offer an appropriate price reduction.

9.7 Consumers: paid Consultations

A paid Consultation is a separate service under Clause 5.1. If you are a Consumer and book a paid Consultation to take place within the Cancellation Period, your booking includes your express request for it to take place within that period. A Consultation is fully performed when it takes place, and you lose the right to cancel at that point; the Consultation Fee is then non-refundable. If you cancel before the Consultation takes place and within the Cancellation Period, the Consultation Fee is refunded.

10.Follow-Up & Between-Session Contact

The Speech Coach may provide follow-up notes, resources, or feedback following Sessions at its discretion. Where follow-up is agreed, the maximum entitlement is three written exchanges per Session unless otherwise agreed in writing.

Follow-up does not include further coaching, assessments, or extended written correspondence beyond the scope of a summary of the Session and agreed next steps.

11.Professional Conduct & Participation Requirements

Clients are expected to engage with Sessions in good faith, to participate actively, and to comply with any preparation or homework requirements agreed during the Programme.

Sessions are conducted in English. Clients must have a sufficient level of English proficiency to participate effectively. The Speech Coach does not provide interpretation services.

The Speech Coach reserves the right to terminate any Session or Programme immediately, without refund, where:

• The Client engages in racially prejudiced, discriminatory, or abusive conduct.
• The Client is obstructive, verbally abusive, or otherwise makes the delivery of Services unsafe or unreasonable.
• The Client acts in a manner that the Coach reasonably considers to be threatening, harassing, or inappropriate.
• The Client fails to engage meaningfully with the coaching process over a sustained period.

12.Confidentiality

All information disclosed by the Client during Sessions is treated as confidential. The Speech Coach will not share identifiable personal information without the Client’s consent, except as required by law or regulation.

The Client acknowledges that the personal information of the Coach, including residential address, home studio location, personal telephone numbers, and personal email addresses, is strictly confidential. The Client agrees:

• Not to disclose, share, or publish such information by any means.
• Not to use such information for any purpose other than direct communication with The Speech Coach in connection with agreed Services.
• That breach of this obligation will cause irreparable harm for which damages alone may be inadequate, and that The Speech Coach may seek injunctive relief, damages, and any other remedy available at law or in equity.

These confidentiality obligations survive the termination of the coaching relationship indefinitely.

13.Recordings

Sessions may be recorded by The Speech Coach for note-taking, communication analysis, quality assurance and professional development, in accordance with the Privacy Policy. Clients will be informed when a Session is recorded. Recordings are stored securely, retained for 90 days, and not shared without consent.

All recordings made by The Speech Coach remain its exclusive property and intellectual property and are held as internal business records. Recordings are not routinely supplied to Clients, save where The Speech Coach has expressly agreed in writing that specific video content forms part of the coaching deliverable.

Outside an agreed video deliverable and the exercise of statutory rights under the UK GDPR, a discretionary administrative access fee of £750 per recording applies to any request to access, view or obtain a copy of a recording. The fee is payable in advance and is non-refundable once the request has been actioned. Statutory access requests are governed by the Privacy Policy and are not affected by this Clause.

The Client may not record any Session, by audio, video or any other means, without the prior written consent of The Speech Coach. Unauthorised recording is a material breach of these Terms.

14.Intellectual Property

All materials, frameworks, exercises, assessments, recordings, methodologies, and content produced by The Speech Coach are the exclusive intellectual property of The Speech Coach Limited and are protected by copyright and other applicable laws.

Clients may not:

• Copy, reproduce, or distribute any materials provided in connection with Services.
• Create derivative works based on The Speech Coach’s methodologies or content.
• Use any materials to train, instruct, or coach others.
• Upload any materials, recordings or notes into an artificial intelligence or machine learning system.
• Reverse engineer, deconstruct, or systematise The Speech Coach’s frameworks for commercial or personal gain outside the coaching relationship.

Free resources published on thespeech.coach, including The Coaching Room carousels, may be read, downloaded and shared in their original, unaltered form with attribution.

Breach of this Clause may result in injunctive proceedings and a claim for damages. The Speech Coach reserves the right to seek an injunction on an emergency basis where necessary to prevent ongoing or threatened breach.

15.Non-Solicitation

For a period of 12 months following the conclusion of a coaching engagement, the Client agrees not to directly solicit, engage, or attempt to procure the services of the Coach on a personal basis outside the commercial framework of The Speech Coach Limited.

16.Defamation & Online Communications

Honest and fair feedback is welcome, including honest reviews. Clients agree not to publish, broadcast, or otherwise communicate false or defamatory statements about The Speech Coach, the Coach, or any associated individual, whether on review platforms, social media, or by any other means.

The Speech Coach will enforce its rights under the Defamation Act 2013 and applicable law, including by way of court proceedings seeking damages, injunctive relief, and costs.

Legitimate concerns may always be raised through the complaints process set out in Clause 32.

17.Social Media & Public Communications

Clients agree not to publish, post, or communicate information about the content of Sessions, personal information disclosed in the coaching relationship, or details of other clients or participants, without the prior written consent of The Speech Coach.

The name “The Speech Coach” and associated branding may not be used in any public communication without prior written consent.

18.Safeguarding & Junior Clients

Where Services are delivered to individuals under the age of 18, the Coach holds a current Enhanced DBS (Disclosure and Barring Service) certificate and follows appropriate safeguarding practices at all times.

All bookings for Junior Clients must be made by a parent, legal guardian, or authorised corporate contact, who accepts these Terms on behalf of the participant and takes responsibility for the participant’s attendance and engagement.

Sessions involving Junior Clients may be observed by a parent or guardian at the request of The Speech Coach or the parent. The Speech Coach reserves the right to require parental presence where it considers this appropriate.

19.Health, Safety & Assumption of Risk

The Speech Coach is not a medical provider. Services are not a substitute for medical advice, diagnosis, or treatment. Clients with health conditions that may be relevant to speech, voice, or communication should seek independent medical advice before commencing Services.

By engaging Services, the Client acknowledges that communication coaching may involve vocal exercises, public speaking practice, and related activities. Subject to Clause 22, The Speech Coach accepts no liability for physical or psychological discomfort arising from participation in Services.

20.Data Protection

The Speech Coach is registered with the Information Commissioner’s Office (ICO Registration No. ZA754577) and processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Data (Use and Access) Act 2025.

Personal data is processed for the purposes of delivering Services, maintaining records, and communicating with Clients. Data is not sold or shared with third parties except as necessary for service delivery or as required by law.

Clients may request access to, correction of, or deletion of their personal data by contacting info@thespeech.coach. Full details of data processing practices are set out in the Privacy Policy.

Business Clients warrant that all personal data provided to The Speech Coach in connection with participant bookings has been collected lawfully and that the individuals concerned have been informed of its use in connection with coaching services.

21.Anti-Money Laundering & Sanctions

The Speech Coach reserves the right to request reasonable evidence of identity and source of funds in connection with high-value engagements or where required for legal compliance purposes.

By engaging Services, the Client warrants that:

• All funds used to pay for Services are derived from lawful sources.
• The Client is not subject to any sanctions, trade restrictions, or asset freezes under applicable UK, EU, US, or international law.
• Engaging The Speech Coach’s services will not cause The Speech Coach to breach any applicable laws or regulations.

The Speech Coach reserves the right to terminate any engagement immediately and without refund if it becomes aware of a breach of this Clause.

22.Limitation of Liability

Business Clients: To the fullest extent permitted by law, The Speech Coach’s total liability to a Business Client, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total fees paid by the Business Client in the 12 months preceding the event giving rise to the claim. The Speech Coach is not liable to a Business Client for indirect, consequential, incidental, or special loss or damage, including loss of earnings, loss of business, or reputational damage.

Consumers: If we fail to comply with these Terms, we are responsible for loss you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill. Our total liability to a Consumer shall not be less than, and shall not exceed, the total price paid for the Services concerned. We are not liable for business losses, as our Services to Consumers are for private purposes.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.

23.No Guarantee of Results

Improvement in speech, communication, and public speaking depends on the Client’s individual engagement, practice, and commitment. The Speech Coach does not guarantee any specific outcome, result, or level of improvement.

24.Insolvency & Financial Difficulty

The Speech Coach may terminate any engagement with a Business Client immediately and without refund if the Business Client becomes insolvent, enters administration, receivership, or liquidation, or is subject to any analogous process in any jurisdiction.

25.Set-Off Prohibition

A Business Client may not set off, withhold, or deduct any amount from sums due to The Speech Coach, whether in respect of a claimed breach, counterclaim, or for any other reason, without the prior written consent of The Speech Coach.

26.VAT

The Speech Coach Limited is not currently registered for VAT. No VAT is applicable to invoices issued by The Speech Coach Limited unless and until it becomes VAT registered, in which case Clients will be notified and VAT will be charged in accordance with applicable law.

27.Termination

Either party may terminate a coaching engagement at any time by written notice. Termination by the Client does not entitle the Client to a refund of any fees paid, save as set out in Clause 9 for Consumers.

The Speech Coach may terminate any engagement immediately and without refund in the circumstances set out in Clauses 11, 21, and 24, or where the Client has materially breached these Terms.

28.No Oral Variation

No variation of these Terms is effective unless made in writing and confirmed by an authorised representative of The Speech Coach. Verbal agreements, representations, or undertakings do not modify these Terms.

29.Cumulative Remedies

The rights and remedies of The Speech Coach under these Terms are cumulative and are not exclusive of any rights or remedies provided by law or equity. The exercise of any remedy does not preclude the exercise of any other.

30.Costs Recovery

In the event of any dispute or proceedings arising from a breach of these Terms by a Business Client, The Speech Coach reserves the right to seek recovery of its legal costs on an indemnity basis. In proceedings involving a Consumer, costs are as the court orders.

31.Limitation Period

Any claim by a Business Client against The Speech Coach must be brought within 12 months of the event giving rise to the claim, regardless of any longer limitation period that may otherwise apply. Claims by Consumers are subject to the statutory limitation periods.

32.Complaints

Clients are encouraged to raise concerns promptly. Informal concerns should be raised directly with the Coach in the first instance. Formal complaints may be submitted in writing to info@thespeech.coach. The Speech Coach will acknowledge formal complaints within five working days and respond substantively within 28 days.

The existence of a complaint does not entitle a Business Client to withhold payment or to a refund.

33.Governing Law & Jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), are governed by the laws of England and Wales.

Business Clients: The courts of England and Wales have exclusive jurisdiction over any dispute arising from these Terms. The Speech Coach reserves the right, at its sole discretion, to bring proceedings against a Business Client in any jurisdiction in which the Business Client is domiciled or in which its assets are located. This applies to Business Clients wherever they are based.

Consumers: If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts. If you live outside the United Kingdom, nothing in these Terms deprives you of the protection of any mandatory consumer law of the country in which you habitually live.

34.Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be severed and the remaining provisions shall continue in full force and effect.

35.Entire Agreement

These Terms, together with any written programme proposal, Booking confirmation, or invoice issued by The Speech Coach, constitute the entire agreement between the parties and supersede all prior representations, agreements, or understandings, whether oral or written. Where a Business Client has agreed a separate written contract with The Speech Coach, that contract prevails over these Terms to the extent of any conflict.

36.Updates to These Terms

The Speech Coach may update these Terms from time to time. The current version is always available at thespeech.coach/terms-conditions. Updated Terms apply to Bookings made after the update. Existing Consumer Bookings continue on the Terms that applied when they were made, unless a change is required by law or you agree to it.

37.Acceptance

By booking a Session, confirming a Programme, or making a payment, you confirm that you have read and agree to these Terms in their entirety. Where a proposal, agreement or invoice states that confirmation of engagement constitutes acceptance of these Terms, that confirmation is binding. Where you are a Consumer and ask us to begin within the Cancellation Period, your written request under Clause 9.3 forms part of your Booking.