1. Parties & Application
These Terms and Conditions of Service (“Terms”) constitute a legally binding contract between The Speech Coach Limited, a company registered in England and Wales (Company No. 11516901), whose registered office is at Second Floor, 34 Lime Street, London EC3M 7AT (“The Speech Coach”, “we”, “us”), and any individual or entity that engages, books, or pays for services provided by The Speech Coach (“Client”, “you”).
These Terms apply to all services whether delivered in person, by video, by telephone, or by any other means, and whether the Client is an individual consumer, a corporate entity, or a third party booking on behalf of a participant.
By booking a session, confirming a programme, making a payment, or otherwise engaging The Speech Coach’s services, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety.
2. Definitions
| Client | Any individual, corporate entity, or third party who books, pays for, or participates in services provided by The Speech Coach. |
| Coach | The Speech Coach or any professional engaged by The Speech Coach to deliver services. |
| Session | A single scheduled coaching appointment, whether in person or remote. |
| Programme | A package of multiple Sessions purchased in advance. |
| No-Show | Failure to attend a scheduled Session within 10 minutes of the start time without prior notice. |
| Booking | A confirmed appointment made via the website, email, telephone, or any other channel. |
| GBP | Pounds Sterling, the currency in which all invoices are issued. |
| Weekend Rate | The premium rate of £500 per hour applicable to Sessions requested outside standard business hours (Monday to Friday, 09:00–17:00 UK time). |
| Cryptocurrency | Bitcoin (BTC) or USD Coin (USDC) accepted as payment methods subject to the provisions of Clause 6. |
3. Services
The Speech Coach provides professional speech coaching, public speaking coaching, voice coaching, executive communication coaching, and related services (“Services”). Services may be delivered online, in person, or via recorded content depending on the Programme booked.
Where clinical Speech and Language Therapy assessments or techniques are incorporated, the Coach is a professionally registered practitioner registered with the Health and Care Professions Council (HCPC). Unless explicitly agreed in writing, all Services are provided as speech and communication coaching, not as medical or therapeutic treatment.
Services for individuals under the age of 18 (“Junior Clients”) are subject to additional safeguarding provisions set out in Clause 17. The engaging party for Junior Clients must be a parent, legal guardian, or authorised corporate contact, who accepts these Terms on behalf of the participant.
4. Booking & Confirmation
All Sessions and Programmes must be booked in advance. A Booking is confirmed only upon receipt of full payment in cleared funds, or upon written confirmation by The Speech Coach where deferred payment terms have been expressly agreed.
The Speech Coach reserves the right to decline any Booking at its sole discretion without liability.
5. Fees, Payment & Administration
All fees are quoted and invoiced in GBP. Payment is required in full and in advance unless otherwise agreed in writing.
The Speech Coach accepts the following payment methods: bank transfer, Stripe (debit and credit cards), Revolut, Bitcoin, and USDC. An administration fee of 3% is applied to all payments regardless of payment method. This fee is not a surcharge and applies universally.
The Client is responsible for all charges imposed by their own bank, card issuer, or payment provider. Such charges may not be deducted from the invoiced amount. All invoices are issued in GBP and must be settled in GBP. Any currency conversion costs are the Client’s responsibility.
Weekend Rate: Sessions requested outside standard business hours (Monday to Friday, 09:00–17:00 UK time) are subject to a premium rate of £500 per hour in addition to the applicable programme fee, unless otherwise agreed in writing.
Corporate Clients: Where a corporate entity engages Services on behalf of participants, the corporate entity is jointly and severally liable for all fees. Purchase orders or internal reference numbers do not modify these payment terms.
6. Cryptocurrency Payments
The Speech Coach accepts Bitcoin (BTC) and USD Coin (USDC) as payment methods. The following conditions apply:
- The GBP value of the invoice is fixed at the time of issue.
- The equivalent cryptocurrency amount is calculated at the prevailing exchange rate at the time of payment. Clients bear all exchange rate risk between the date of invoice and the date of payment.
- Payments must be made to the wallet address provided on the invoice. The Speech Coach accepts no liability for payments made to incorrect addresses.
- Confirmation of receipt is required before Services commence. Pending or unconfirmed transactions do not constitute payment.
- The Speech Coach reserves the right to withdraw cryptocurrency as a payment option at any time.
7. Cancellation, Lateness & No-Shows
Sessions begin and end at the scheduled time. Late arrival does not extend the session duration.
No-Show Policy: Failure to attend within 10 minutes of the scheduled start time without prior notice constitutes a No-Show. The Session will be forfeited and no refund or credit will be provided.
Client Cancellation: Clients who provide notice prior to the 10-minute threshold may request to reschedule subject to availability. The Speech Coach does not guarantee availability for rescheduling and has no obligation to provide a replacement session within any particular timeframe.
Illness: Non-attendance due to genuine illness is understood. Clients should notify The Speech Coach as soon as reasonably practicable. Repeated illness-related absences may result in termination of the Programme without refund.
Coach Cancellation: If the Coach is unable to attend, the Session will be rescheduled or credited at no cost to the Client.
The Speech Coach has no obligation to remind Clients of upcoming Sessions or Programme expiry dates.
8. Programme Validity & Session Expiry
All Programmes must be used within 12 months of the date of purchase. Unused Sessions expire at the end of this period and are non-refundable. The Speech Coach will not issue reminders regarding Programme expiry.
The 12-month validity period is not extended by illness, absence, scheduling difficulties, or any other circumstance.
9. Refunds
All payments are non-refundable. This applies to individual Sessions, Programmes, and any other fees paid.
Consumer exceptions: Where the Client is a consumer (not a business), the following statutory exceptions apply in accordance with the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013:
- Where services have not yet commenced and the Client exercises a statutory right of cancellation within 14 days of booking, a full refund will be provided.
- Where services are materially defective and The Speech Coach has failed to remedy the defect within a reasonable timeframe.
These exceptions do not apply to business clients, corporate clients, or where the Client has expressly waived their cancellation right by requesting that services commence within the 14-day cancellation period.
10. Follow-Up & Between-Session Contact
The Speech Coach may provide follow-up notes, resources, or feedback following Sessions at its discretion. Where follow-up is agreed, the maximum entitlement is three written exchanges per Session unless otherwise agreed in writing.
Follow-up does not include further coaching, assessments, or extended written correspondence beyond the scope of a summary of the Session and agreed next steps.
11. Professional Conduct & Participation Requirements
Clients are expected to engage with Sessions in good faith, to participate actively, and to comply with any preparation or homework requirements agreed during the Programme.
Sessions are conducted in English. Clients must have a sufficient level of English proficiency to participate effectively. The Speech Coach does not provide interpretation services.
The Speech Coach reserves the right to terminate any Session or Programme immediately, without refund, where:
- The Client engages in racially prejudiced, discriminatory, or abusive conduct.
- The Client is obstructive, verbally abusive, or otherwise makes the delivery of Services unsafe or unreasonable.
- The Client acts in a manner that the Coach reasonably considers to be threatening, harassing, or inappropriate.
- The Client fails to engage meaningfully with the coaching process over a sustained period.
12. Confidentiality
All information disclosed by the Client during Sessions is treated as confidential. The Speech Coach will not share identifiable personal information without the Client’s consent, except as required by law or regulation.
Sessions may be recorded for quality assurance, professional development, and coaching purposes. Clients will be informed if a Session is being recorded. Recordings are stored securely and are not shared without consent.
The Client acknowledges that the personal information of the Coach, including residential address, home studio location, personal telephone numbers, and personal email addresses, is strictly confidential. The Client agrees:
- Not to disclose, share, or publish such information by any means.
- Not to use such information for any purpose other than direct communication with The Speech Coach in connection with agreed Services.
- That breach of this obligation will cause irreparable harm for which damages alone may be inadequate, and that The Speech Coach may seek injunctive relief, damages on an indemnity basis, and any other remedy available at law or in equity.
These confidentiality obligations survive the termination of the coaching relationship indefinitely.
13. Intellectual Property
All materials, frameworks, exercises, assessments, recordings, methodologies, and content produced by The Speech Coach are the exclusive intellectual property of The Speech Coach Limited and are protected by copyright and other applicable laws.
Clients may not:
- Copy, reproduce, or distribute any materials provided in connection with Services.
- Create derivative works based on The Speech Coach’s methodologies or content.
- Use any materials to train, instruct, or coach others.
- Reverse engineer, deconstruct, or systematise The Speech Coach’s frameworks for commercial or personal gain outside the coaching relationship.
Breach of this Clause may result in injunctive proceedings and a claim for damages. The Speech Coach reserves the right to seek an injunction on an emergency basis where necessary to prevent ongoing or threatened breach.
14. Non-Solicitation
For a period of 12 months following the conclusion of a coaching engagement, the Client agrees not to directly solicit, engage, or attempt to procure the services of the Coach on a personal basis outside the commercial framework of The Speech Coach Limited.
15. Defamation & Online Communications
Honest and fair feedback is welcome. Clients agree not to publish, broadcast, or otherwise communicate false or defamatory statements about The Speech Coach, the Coach, or any associated individual, whether on review platforms, social media, or by any other means.
The Speech Coach will enforce its rights under the Defamation Act 2013 and applicable law, including by way of court proceedings seeking damages, injunctive relief, and costs on an indemnity basis.
Legitimate concerns may always be raised through the complaints process set out in Clause 31.
16. Social Media & Public Communications
Clients agree not to publish, post, or communicate information about the content of Sessions, personal information disclosed in the coaching relationship, or details of other clients or participants, without the prior written consent of The Speech Coach.
The name “The Speech Coach” and associated branding may not be used in any public communication without prior written consent.
17. Safeguarding & Junior Clients
Where Services are delivered to individuals under the age of 18, the Coach holds a current Enhanced DBS (Disclosure and Barring Service) certificate and follows appropriate safeguarding practices at all times.
All bookings for Junior Clients must be made by a parent, legal guardian, or authorised corporate contact, who accepts these Terms on behalf of the participant and takes responsibility for the participant’s attendance and engagement.
Sessions involving Junior Clients may be observed by a parent or guardian at the request of The Speech Coach or the parent. The Speech Coach reserves the right to require parental presence where it considers this appropriate.
18. Health, Safety & Assumption of Risk
The Speech Coach is not a medical provider. Services are not a substitute for medical advice, diagnosis, or treatment. Clients with health conditions that may be relevant to speech, voice, or communication should seek independent medical advice before commencing Services.
By engaging Services, the Client acknowledges that communication coaching may involve vocal exercises, public speaking practice, and related activities, and assumes all associated risk. The Speech Coach accepts no liability for physical or psychological discomfort arising from participation in Services.
19. Data Protection
The Speech Coach is registered with the Information Commissioner’s Office (ICO Registration No. ZA754577) and processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Personal data is processed for the purposes of delivering Services, maintaining records, and communicating with Clients. Data is not sold or shared with third parties except as necessary for service delivery or as required by law.
Clients may request access to, correction of, or deletion of their personal data by contacting info@thespeech.coach. Full details of data processing practices are set out in The Speech Coach’s Privacy Policy.
Corporate Clients warrant that all personal data provided to The Speech Coach in connection with participant bookings has been collected lawfully and that the individuals concerned have been informed of its use in connection with coaching services.
20. Anti-Money Laundering & Sanctions
The Speech Coach reserves the right to request reasonable evidence of identity and source of funds in connection with high-value engagements or where required for legal compliance purposes.
By engaging Services, the Client warrants that:
- All funds used to pay for Services are derived from lawful sources.
- The Client is not subject to any sanctions, trade restrictions, or asset freezes under applicable UK, EU, US, or international law.
- Engaging The Speech Coach’s services will not cause The Speech Coach to breach any applicable laws or regulations.
The Speech Coach reserves the right to terminate any engagement immediately and without refund if it becomes aware of a breach of this Clause.
21. Limitation of Liability
To the fullest extent permitted by law, The Speech Coach’s total liability to the Client, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total fees paid by the Client in the 12 months preceding the event giving rise to the claim.
The Speech Coach is not liable for indirect, consequential, incidental, or special loss or damage, including but not limited to loss of earnings, loss of business, or reputational damage.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.
22. No Guarantee of Results
Improvement in speech, communication, and public speaking depends on the Client’s individual engagement, practice, and commitment. The Speech Coach does not guarantee any specific outcome, result, or level of improvement.
23. Insolvency & Financial Difficulty
The Speech Coach may terminate any engagement immediately and without refund if the Client becomes insolvent, enters administration, receivership, or liquidation, or is subject to any analogous process in any jurisdiction.
24. Set-Off Prohibition
The Client may not set off, withhold, or deduct any amount from sums due to The Speech Coach, whether in respect of a claimed breach, counterclaim, or for any other reason, without the prior written consent of The Speech Coach.
25. VAT
The Speech Coach Limited is not currently registered for VAT. All fees stated are exclusive of VAT. No VAT is applicable to invoices issued by The Speech Coach Limited unless and until it becomes VAT registered, in which case Clients will be notified and VAT will be charged in accordance with applicable law.
26. Termination
Either party may terminate a coaching engagement at any time by written notice. Termination by the Client does not entitle the Client to a refund of any fees paid.
The Speech Coach may terminate any engagement immediately and without refund in the circumstances set out in Clauses 11, 20, and 23, or where the Client has breached any provision of these Terms.
27. No Oral Variation
No variation of these Terms is effective unless made in writing and signed by an authorised representative of The Speech Coach. Verbal agreements, representations, or undertakings do not modify these Terms.
28. Cumulative Remedies
The rights and remedies of The Speech Coach under these Terms are cumulative and are not exclusive of any rights or remedies provided by law or equity. The exercise of any remedy does not preclude the exercise of any other.
29. Costs Recovery
In the event of any dispute or proceedings arising from a breach of these Terms by the Client, The Speech Coach reserves the right to seek recovery of its legal costs on an indemnity basis.
30. Limitation Period
Any claim by the Client against The Speech Coach must be brought within 12 months of the event giving rise to the claim. Claims brought after this period are time-barred, regardless of any longer limitation period that may otherwise apply.
31. Complaints
Clients are encouraged to raise concerns promptly. Informal concerns should be raised directly with the Coach in the first instance. Formal complaints may be submitted in writing to info@thespeech.coach. The Speech Coach will acknowledge formal complaints within five working days and respond substantively within 28 days.
The existence of a complaint does not entitle the Client to withhold payment or to a refund.
32. Governing Law & Jurisdiction
These Terms are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute arising from these Terms, subject to the following:
- The Speech Coach reserves the right, at its sole discretion, to bring proceedings against the Client in any jurisdiction in which the Client is domiciled or in which the Client’s assets are located.
- This asymmetric jurisdiction clause is intended to protect The Speech Coach’s ability to enforce its rights against international clients and shall be enforceable to the fullest extent permitted by applicable law.
33. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be severed and the remaining provisions shall continue in full force and effect.
34. Entire Agreement
These Terms, together with any written programme proposal, confirmation email, or invoice issued by The Speech Coach, constitute the entire agreement between the parties and supersede all prior representations, agreements, or understandings, whether oral or written.
35. Updates to These Terms
The Speech Coach reserves the right to update these Terms at any time. The current version will be available at thespeech.coach/terms-conditions. Continued engagement with Services following notification of an update constitutes acceptance of the revised Terms.
36. Acceptance
By booking a Session, confirming a Programme, or making a payment, you confirm that you have read and agree to these Terms in their entirety. Where a proposal or invoice states that confirmation of engagement constitutes acceptance of these Terms, that confirmation is binding.
© The Speech Coach Limited • Company No. 11516901 • ICO No. ZA754577
Second Floor, 34 Lime Street, London EC3M 7AT • thespeech.coach
Version 2026 | Effective June 2026 | England & Wales